Refund & Cancellation Policy
Last updated: 25 June 2026
This policy explains the terms under which you may cancel a service engagement with Eco Landscape Care and the circumstances in which a refund may be due. These terms apply in addition to your statutory rights under Spanish and EU consumer protection law, which are not affected by this policy.
Legal entity: Eco Landscape Care · C. la Raya, 1, 35640 La Oliva, Las Palmas, Spain
Contact: support@ecolandscapecare.com
1. Right of Withdrawal (Cooling-Off Period) — Consumer Contracts
If you are a consumer (contracting for personal, non-business use) and you have agreed to our services online or by telephone without visiting our premises, you have a statutory right of withdrawal under the Spanish implementation of EU Directive 2011/83/EU (Real Decreto Legislativo 1/2007).
Cooling-off period: You have 14 calendar days from the date you accepted our quotation to withdraw without giving a reason.
How to withdraw: Contact us in writing at support@ecolandscapecare.com or at our registered address, stating that you wish to withdraw. You can use the model withdrawal form at the end of this policy.
Effect of withdrawal: If you withdraw within 14 days and no work has started, we will refund all payments received within 14 days of receiving your withdrawal notice, using the same payment method you used.
If you request that work start before the cooling-off period ends: You will be liable for a proportional payment for work carried out up to the point of withdrawal. If work is complete before the period ends, you lose the right of withdrawal.
2. Cancellation by You (After the Cooling-Off Period)
After the 14-day cooling-off period (or if you are a business client), the following cancellation terms apply:
| Cancellation timing | Refund |
|---|---|
| More than 7 working days before the scheduled start date | Deposit refunded in full, less any materials ordered at your specific request (charged at cost). |
| Within 7 working days of the scheduled start date | Deposit retained. Materials ordered at your specific request are chargeable at cost. |
| After work has commenced | No refund on deposit. You pay for the proportion of work completed plus any materials ordered. |
Cancellation requests must be made in writing to support@ecolandscapecare.com.
3. Cancellation by Us
In the circumstances described in our Terms of Service (unsafe site conditions, access issues, non-payment), we may cancel or postpone an engagement. Where cancellation is on our part without fault on yours, we refund any deposit paid within 14 days.
4. Disputes and Defective Work
If you believe that work carried out is defective or not in accordance with the agreed specification, contact us in writing as soon as you become aware. We will investigate and, where the defect is confirmed to be our responsibility, carry out remediation at no charge or provide a partial or full refund proportionate to the defect. We aim to resolve all complaints within 14 working days of receipt.
5. Non-Refundable Items
- The site assessment visit is free and has no refund element.
- Materials ordered at your specific request and already delivered to site are non-refundable unless the supplier accepts a return.
- Work completed to the agreed specification is non-refundable.
6. Your Statutory Rights
This policy does not affect your statutory rights under Spanish and EU consumer protection law. For information on your rights, see:
Model Withdrawal Form
For use within the 14-day cooling-off period. Complete and send to support@ecolandscapecare.com.
To: Eco Landscape Care, C. la Raya, 1, 35640 La Oliva, Las Palmas, Spain / support@ecolandscapecare.com
I/We hereby give notice that I/We withdraw from my/our contract for the following services:
- Services: [describe]
- Ordered/agreed on: [date]
- Name: [your name]
- Address: [your address]
- Signature (if submitting by post): [signature]
- Date: [date]